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S 264119th CongressIntroduced
Improving Veterans’ Experience Act of 2025
Introduced: Oct 29, 2025
Standard Summary
Comprehensive overview in 1-2 paragraphs
The Improving Veterans' Experience Act of 2025 establishes a Veterans Experience Office within the VA to improve customer service and beneficiary satisfaction.
Key Points
- 1Creates Veterans Experience Office within Department of Veterans Affairs
- 2Establishes Chief Veterans Experience Officer position
- 3Requires regular customer experience reporting and metrics
- 4Mandates veteran feedback collection and analysis
- 5Provides strategic guidance for VA engagement with beneficiaries
- 6Includes GAO review of customer service improvement efforts
Impact Areas
Veterans Affairs DepartmentVeteran servicesCustomer experienceFederal agency managementVeteran satisfactionGovernment efficiency
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