Social Security Access Act
H.R. 3695, titled the Social Security Access Act, would require the Commissioner of Social Security to ensure that anyone seeking Social Security services or benefits under Titles II (Old-Age and Survivors Insurance / Disability Insurance) or XVI (SSI) can access SSA services through three channels: a toll-free telephone line, an online internet portal, and in-person visits at SSA field offices. The telephone option must be multilingual (English, Spanish, and other languages as determined), available nationwide, and secure. Importantly, the bill obligates the SSA to allow major actions—such as initiating and completing applications for benefits and updating direct deposit information—through the telephone channel, regardless of other guidance or subregulatory changes. The act also requires the Comptroller General to report on implementation within one year and mandates annual SSA reports detailing usage, wait times, security, barriers, and plans for improvement. Overall, the bill aims to broaden and formalize access to SSA services across multiple channels.
Key Points
- 1Establishes a mandatory three-channel framework for SSA services: telephone, online portal, and in-person SSA offices.
- 2Telephone service must be multilingual (English, Spanish, and other languages as determined), nationwide, and secure.
- 3Allows completing applications for benefits and making major account changes (e.g., direct deposit updates) via the telephone channel.
- 4Requires initial GAO report within one year assessing implementation, barriers, security, and recommendations; followed by annual SSA performance reports on usage, wait times, security, barriers, and improvement plans.
- 5Applies to benefits and information under Titles II and XVI of the Social Security Act and remains in effect upon enactment (with ongoing reporting requirements).