Streamlining the Solid Start Communications Act
The Streamlining the Solid Start Communications Act (H.R. 3386) amends title 38 of the U.S. Code to expand how the Department of Veterans Affairs (VA) conducts outreach to veterans under the Solid Start program. Specifically, it replaces a prior emphasis on “tailored mailings” with a broader authorization for “tailored lines of communication,” explicitly including mailings, text messaging, virtual chatting, and other electronic forms of messaging. The goal is to modernize and improve VA outreach to ensure veterans receive timely and relevant information through multiple channels, not just through traditional mail. In short, the bill facilitates a shift toward multi-channel, technology-enabled outreach to veterans participating in Solid Start, with the aim of improving engagement and outcomes in benefits processing and related VA services.
Key Points
- 1Short title: The act is titled the “Streamlining the Solid Start Communications Act.”
- 2Core amendment: Replaces “tailored mailings” with “tailored lines of communication,” broadening outreach to include mail, text messages, virtual chat, and other electronic messaging.
- 3Program impact: Applies to outreach under the VA Solid Start program, updating the statutory language that guides how the VA communicates with veterans in this program.
- 4Implementation scope: The change is a definitional/structural update in statute; it does not itself authorize new funding or create new programs beyond altering the permissible modes of outreach.
- 5Intent: To modernize and potentially improve veteran engagement, contact rates, and timely receipt of information and benefits through diverse communication channels.