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HR 5992119th CongressIn Committee
Stuck On Hold Act
Introduced: Nov 10, 2025
Sponsor: Rep. Calvert, Ken [R-CA-41] (R-California)
Standard Summary
Comprehensive overview in 1-2 paragraphs
The Stuck On Hold Act requires the VA to implement automated callback systems for customer service lines to reduce caller wait times.
Key Points
- 1Requires automated systems with callback functionality for all VA customer service lines
- 2Must inform callers of anticipated wait times
- 3Automatically offers callbacks for waits over 10 minutes
- 4Requires guidance to reduce average wait times to 10 minutes or less
- 5Excludes emergency lines and the VA toll-free veteran hotline
Impact Areas
Veterans using VA customer serviceVA call center operationsVeteran healthcare access and experienceVA administrative efficiency
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