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S 3170119th CongressIn Committee
Stuck On Hold Act
Introduced: Nov 10, 2025
Sponsor: Sen. Kennedy, John [R-LA] (R-Louisiana)
Standard Summary
Comprehensive overview in 1-2 paragraphs
Requires the VA to implement automated callback systems for customer service lines to reduce caller wait times.
Key Points
- 1Mandates automated wait time notifications for callers
- 2Provides automatic callback option for waits over 10 minutes
- 3Requires implementation within one year of enactment
- 4Excludes emergency lines and veterans crisis hotline
- 5Sets goal of reducing average wait times to under 10 minutes
Impact Areas
Veterans calling VA customer serviceDepartment of Veterans Affairs telephone systemsVeteran customer service experienceVA operational efficiency
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